Declaration on the duty to inform (data protection declaration)
The protection of your personal data is a special concern of mine.
I therefore process your data exclusively on the basis of the legal provisions (DSGVO, TKG 2003).
In this data protection information we inform you about the most important aspects of data processing within our website.
If you contact me via the form on the website or via e-mail, the data you provide will be stored for six months for the purpose of processing your enquiry and in the event of follow-up questions.
I will not pass on this data without your consent.
With regard to your data stored with me, you are entitled to the rights of information, correction, deletion, restriction, data transferability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated in any way, you can complain to me, firstname.lastname@example.org or the data protection authority.
For the protection of your inquiries via internet form we use the service
reCAPTCHA of the company Google Inc. (Google). The query serves the
Distinction whether the input is human or abusive
automated, mechanical processing takes place. The query closes the dispatch
the IP address and possibly other data required by Google for the service reCAPTCHA.
data to Google. For this purpose your input is transmitted to Google and
there further used. However, your IP address is used by Google within
Member States of the European Union or in other Contracting States of the
Agreement on the European Economic Area. Only in
In exceptional cases, the full IP address is sent to a Google server in the USA.
and shortened there. On behalf of the operator of this website Google
use this information to evaluate your use of this service. The information contained in the
frame of reCaptcha IP address transmitted by your browser is not associated with
other data from Google. For these data the
My website uses so-called cookies. These are small
Text files that are stored on your mobile device with the help of the browser. You
to be user-friendly. Some cookies remain on your end device
until you delete them. They enable us to check your browser at the
...to recognize him the next time he visits. If you do not wish to do so, you can
set up your browser so that it informs you about the setting of cookies and
you allow this only in individual cases. When cookies are deactivated, the
functionality of our website may be limited.
Elke Bitzan, BA
9020 Klagenfurt, Austria
+43 676 64 000 97
Responsible for the content & photos
Andreas und Elke Bitzan
Panoramafoto Villach: Tourismusverband Villach
Fremdenführer gem. § 94 Z 21 GewO 1994
General terms and conditions
Terms of payment:
Payment is usually made directly when the service is provided. For bank transfers or cheques outside the EU there is a surcharge of EUR 15,-- .
All invoiced amounts for guided tours are set without VAT according to § 6 Abs. 1 Ziff. 27 UStG (tax-free turnover in the sense of the small business regulation).
The guide will wait up to one hour, but the waiting time is included in the tour time.
In case of a foreseeable delay I ask for notification under +43 676 6400097.
In writing up to one week before the guided tour at no cost, thereafter 60% of the agreed rate.
If a group fails to appear at the agreed meeting point, the tour is considered to have been carried out and the full rate without any deductions is due.