Site note

Declaration on the duty to inform (data protection declaration)

The protection of your personal data is a special concern of mine. I therefore process your data exclusively on the basis of the legal provisions (DSGVO, TKG 2003). In this data protection information we inform you about the most important aspects of data processing within our website.

Contact me

If you contact me via the form on the website or via e-mail, the data you provide will be stored for six months for the purpose of processing your enquiry and in the event of follow-up questions. I will not pass on this data without your consent.

Your rights

Ihnen stehen bezüglich Ihrer bei mir gespeicherten Daten grundsätzlich die Rechte auf Auskunft, Berichtigung, Löschung, Einschränkung, Datenübertragbarkeit, Widerruf und Widerspruch zu. Wenn Sie glauben, dass die Verarbeitung Ihrer Daten gegen das Datenschutzrecht verstößt oder Ihre datenschutzrechtlichen Ansprüche sonst in einer Weise verletzt worden sind, können Sie sich bei mir, oder der Datenschutzbehörde beschweren.


For the protection of your inquiries via internet form we use the service reCAPTCHA of the company Google Inc. (Google). The query serves the Distinction whether the input is human or abusive automated, mechanical processing takes place. The query closes the dispatch the IP address and possibly other data required by Google for the service reCAPTCHA. data to Google. For this purpose your input is transmitted to Google and there further used. However, your IP address is used by Google within Member States of the European Union or in other Contracting States of the Agreement on the European Economic Area. Only in In exceptional cases, the full IP address is sent to a Google server in the USA. and shortened there. On behalf of the operator of this website Google use this information to evaluate your use of this service. The information contained in the frame of reCaptcha IP address transmitted by your browser is not associated with other data from Google. For these data the different privacy policy of the company Google. Other Information about Google's privacy policy can be found at


My website uses so-called cookies. These are small Text files that are stored on your mobile device with the help of the browser. You do no harm. We use cookies to make our offer to be user-friendly. Some cookies remain on your end device until you delete them. They enable us to check your browser at the recognize him the next time he visits. If you do not wish to do so, you can set up your browser so that it informs you about the setting of cookies and you allow this only in individual cases. When cookies are deactivated, the functionality of our website may be limited.

Contact information

Elke Bitzan, BA

Luegerstraße 17
9020 Klagenfurt, Austria
+43 676 64 000 97

Responsible for the content & photos
Andreas und Elke Bitzan
Panoramafoto Villach: Tourismusverband Villach Fremdenführer gem. § 94 Z 21 GewO 1994

General terms and conditions

Terms of payment:

Payment is usually made directly when the service is provided. For bank transfers or cheques outside the EU there is a surcharge of EUR 15,-- . All invoiced amounts for guided tours are set without VAT according to § 6 Abs. 1 Ziff. 27 UStG (tax-free turnover in the sense of the small business regulation).

Waiting time

The guide will wait up to one hour, but the waiting time is included in the tour time. In case of a foreseeable delay I ask for notification under +43 676 6400097.


In writing up to one week before the guided tour at no cost, thereafter 60% of the agreed rate. If a group fails to appear at the agreed meeting point, the tour is considered to have been carried out and the full rate without any deductions is due.