Site note - Elke Bitzan Carinthia-Guide

Declaration on the duty to inform (data protection declaration)

The protection of your personal data is a special concern of mine. I therefore process your data exclusively on the basis of the legal provisions (DSGVO, TKG 2003). In this data protection information we inform you about the most important aspects of data processing within our website.

Contact me

If you contact me via the form on the website or via e-mail, the data you provide will be stored for six months for the purpose of processing your enquiry and in the event of follow-up questions. I will not pass on this data without your consent.

Your rights

With regard to your data stored with me, you are entitled to the rights of information, correction, deletion, restriction, data transferability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated in any way, you can complain to me, or the data protection authority.

Contact information

Elke Bitzan, BA

Luegerstraße 17
9020 Klagenfurt, Austria
+43 676 64 000 97

Responsible for the content & photos
Andreas und Elke Bitzan
Panoramafoto Villach: Tourismusverband Villach Fremdenführer gem. § 94 Z 21 GewO 1994

General terms and conditions

Terms of payment:

Payment is usually made directly when the service is provided. For bank transfers or cheques outside the EU there is a surcharge of EUR 15,-- . All invoiced amounts for guided tours are set without VAT according to § 6 Abs. 1 Ziff. 27 UStG (tax-free turnover in the sense of the small business regulation).

Waiting time

The guide will wait up to one hour, but the waiting time is included in the tour time. In case of a foreseeable delay I ask for notification under +43 676 6400097.


In writing up to one week before the guided tour at no cost, thereafter 60% of the agreed rate. If a group fails to appear at the agreed meeting point, the tour is considered to have been carried out and the full rate without any deductions is due.